Senior Service Portfolio Manager

Responsabilidades:

• Shape the ongoing transformation of our service portfolio, considering latest strategic directions, customer journeys, group guardrails and compliance requirements;
• Support the transformation and simplification of the AZ Technology of America global service portfolio towards a functional, customer-centric, and integrated service structure;
• Support the set-up of Portfolio Intelligence to provide key insights on the AZ Technology of America service portfolio based on requirements of selected stakeholder groups;
• Support the global SPM Network (branch and IT function representatives) via streamlined communication and consulting on Service Portfolio Management queries;
• Execute service design jointly with Service Managers according to business requirements and service design guidelines;
• Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options;
• Support on management reporting and solution design requests related to Service Portfolio, Service Catalog and Service Management;
• Work with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain the process and prerequisites to bring new services to market;
• Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings.

Key Requirements/Skills/Experience

• Higher education degree or equivalent work experience as (IT) Project/ Program Manager and/ or Service (Delivery) Manager
• Process and project management, governance, and service management training and/ or certification desirable
• International project experience and/ or consulting experience
• Applying strategic, analytical, and sustainable thinking and problem-solving capabilities
• Ability to carry out tasks independently in non-standardized (ever-changing) work situations
• Effective communication and relationship building skills
• Knowledge of existing process landscape, standards, tools (e.g. ServiceNow) and organization desirable
• Fluent English

Mindset skills

• Curiosity: Growth Mindset, effective questioning
• "We“ Mentality: Active listening, Instills trust
• Flexibility: Adaptability, embracing change
• Problem solving and creative thinking